Updated: 1 January 2026

Privacy Policy mekar99 – Our Commitment to Protecting Your Data

Mekar99 takes the privacy of every member seriously. This document clearly explains the types of data we collect, why it is needed, how we store and protect it, and the rights you hold as a mekar99 platform user in Malaysia.

Important Note: By using the mekar99 platform, you agree to the collection and use of data as described in this Privacy Policy. Please read this document in full before registering an account.

Mekar99's Six Privacy Commitments to You

How mekar99 safeguards and respects the personal data of every Malaysian member

256-bit SSL Encryption

All data transmitted between your device and mekar99's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions such as Maybank and CIMB.

Your Data Is Never Sold

Mekar99 does not sell, rent, or trade members' personal information to any third party for commercial purposes. Your data belongs to you, and mekar99 will not use it outside the scope described in this policy.

Secure Data Storage

All mekar99 member data is stored on servers protected by multiple layers of physical and digital security. Access to the member database is strictly restricted and continuously monitored by the mekar99 security team.

Your Privacy Controls

Mekar99 members have the right to access, correct, and request the deletion of their personal data at any time. We respect your autonomy in managing the information you share with us.

Marketing Communications Controls

You may opt out of any mekar99 marketing communications — promotional emails, offer SMS, or push notifications — at any time through your account settings, with no conditions attached.

Data Protection Act Compliance

Mekar99 operates in accordance with internationally recognised data protection principles. We are committed to processing member personal data in a transparent, lawful, and fair manner, in line with industry best practices.

Policy Summary: mekar99 collects your personal data solely for the purpose of operating platform services, processing financial transactions, and ensuring the security of your account. We do not sell data to third parties. You have full rights to access and request the deletion of your data.

1. Introduction

This Privacy Policy ("Policy") is published by mekar99 and applies to all users of the mekar99 platform in Malaysia. We understand that personal data privacy is a serious and sensitive matter, and we take this responsibility with the utmost care.

Mekar99 operates as an online casino platform offering registered members in Malaysia a wide range of games, including slots, Live Casino, table games, jackpots, roulette, Virtual Sports, and Sports Betting. To deliver these services, mekar99 needs to collect and process certain personal data from our users.

This document is designed to give a clear and honest overview of mekar99's data management practices. We believe transparency is the foundation of trust, which is why we explain in detail every aspect of how we handle the personal information you share with us when using the mekar99 platform.

Effective Date: This Privacy Policy is effective from 1 January 2026 and supersedes all previous versions of the mekar99 Privacy Policy.

2. Types of Personal Data Collected

Mekar99 collects various types of personal data from members and visitors to our platform. The data collected varies depending on how you interact with mekar99.

2.1 Data You Provide Directly

When you create an account or interact with mekar99, you provide the following data directly:

  • Identity Information: Full name, date of birth, identification card number (for age verification)
  • Contact Information: Email address, mobile number
  • Financial Information: Bank account number, bank name, and e-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal processing
  • Account Eligibility: Chosen username and password (stored in encrypted format)
  • Verification Documents: A copy of your identity card, passport, or other statutory documents when required for KYC (Know Your Customer) verification purposes

2.2 Automatically Collected Data

When you use the mekar99 platform, our systems automatically record the following technical information:

  • IP address and approximate geographic location based on IP
  • Device type, operating system, phone model, and browser version in use
  • Session data including login time, logout time, and session duration
  • Gaming activity records, including betting history, wins, and losses
  • Full financial transaction records, including deposits and withdrawals
  • Platform interface interaction data, such as clicks and page navigation

2.3 Data from Third-Party Sources

In certain cases, mekar99 may receive personal data about you from legitimate third-party sources, such as identity verification service providers, fraud prevention bodies, and payment service providers including FPX operators, DuitNow, or e-wallets you use to deposit at mekar99.

Data Category Example Purpose of Collection
Identity Full name, IC number, date of birth Age verification & KYC
Contact Email, phone Communications & account recovery
Financial Bank accounts, e-wallets Deposit & withdrawal processing
Technical IP, device, browser Security & fraud detection
Activity Game history, betting records Responsible gambling & audits

3. How mekar99 Uses Your Personal Data

Mekar99 only uses collected personal data for legitimate and necessary purposes. The following are the primary purposes for which that data is used:

3.1 Account Management & Services

Your personal data is used to create and manage your mekar99 account, verify your identity and age, process all deposit and withdrawal transactions via your chosen Malaysian payment method, and provide access to all mekar99 games and services.

3.2 Security & Fraud Prevention

Mekar99 uses technical data and account activity to detect and prevent unauthorised access, identity fraud, money laundering, multiple account ownership, and any activity that violates mekar99's Terms & Conditions. This is to protect the security of all members and the integrity of the platform.

3.3 Legal Compliance

Mekar99 is obligated to comply with all applicable legal requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations. The personal data we collect enables mekar99 to fulfil these compliance requirements.

3.4 Customer Support

When you contact the mekar99 support team, we use your account information and transaction history to resolve complaints, answer enquiries, and provide accurate, efficient assistance in either Malay or English.

3.5 Marketing Communications

With your consent, mekar99 may use your email address or phone number to send you information about promotions, bonuses, new games, and exclusive mekar99 offers. You may withdraw this consent at any time.

3.6 Responsible Gaming

Mekar99 analyses member gaming activity patterns to identify early signs of problem gambling and takes proactive action where necessary, such as reaching out to the member concerned or suggesting appropriate self-management tools.

4. Data Sharing with Third Parties

Mekar99 limits the sharing of members' personal data with third parties to only what is strictly necessary. We do not sell or trade member data for any third-party commercial purpose under any circumstances.

4.1 Accountable Service Providers

Mekar99 may share necessary personal data with third-party service providers who assist us in operating the platform, including:

  • Game providers such as Evolution Gaming and Pragmatic Play – to process and record game outcomes
  • Payment processors and e-wallets such as Touch 'n Go, GrabPay, DuitNow, and FPX providers – for processing financial transactions
  • Cloud and server infrastructure service providers that host mekar99 platform data
  • Third-party identity verification companies for KYC purposes when required

All third-party service providers working with mekar99 are bound by strict confidentiality agreements and are only permitted to use shared data for the specific purposes of the services they provide to mekar99.

4.2 Legal Requirements

Mekar99 may be required to disclose members' personal data to government authorities, law enforcement agencies, or regulatory bodies when mandated to do so by law, court order, or the directive of a relevant authority.

mekar99's Guarantee: Except in the situations described above, mekar99 will not disclose member personal data to any external party without first obtaining your explicit consent.

5. mekar99's Data Security Measures

Mekar99 invests seriously in security infrastructure and practices to protect all members' personal data from unauthorised access, unintended disclosure, alteration, or destruction.

256-bit SSL Encryption

All communications between your browser and mekar99's servers are encrypted using TLS 1.3 with 256-bit key length.

Password Encryption

Account passwords are stored in an unreadable hash format — mekar99 staff do not have access to your actual password.

Secure Servers

Data is stored in internationally certified data centres with physical access controls and round-the-clock, year-round monitoring.

Internal Access Controls

Access to members' personal data within mekar99 is strictly limited to staff on a need-to-know basis only.

Threat Monitoring

An automated threat detection system continuously monitors suspicious activity on the mekar99 platform and responds promptly.

Regular Data Backups

Member data is regularly backed up to a secure, separate location to ensure recovery is possible in the event of an unexpected incident.

While mekar99 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your mekar99 account secure — use a strong password, never share your login credentials with anyone, and notify mekar99 immediately if you suspect any unauthorised access to your account.

6. Cookies & Tracking Technologies

Mekar99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how members interact with our platform.

You can manage your cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the mekar99 platform and your overall gaming experience. mekar99 session cookies expire automatically when you close your browser or after a period of inactivity.

7. Data Retention & Transfers

7.1 Data Retention Period

Mekar99 retains members' personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or for the period required by law. Generally:

  • Active account data: Retained for the duration of the active account and up to 5 years after account closure for legal compliance purposes
  • Financial transaction records: Retained for a minimum of 7 years in accordance with standard financial compliance requirements
  • Log and security data: Retained for 12 months and automatically deleted thereafter
  • Marketing data: Retained until you withdraw consent or request deletion

7.2 Cross-Border Data Transfers

In some cases, mekar99 member personal data may be processed or stored on servers located outside Malaysia, particularly in the context of data sharing with game providers or international cloud infrastructure service providers. mekar99 ensures that such data transfers only take place to countries or parties that provide adequate data protection, and with appropriate transfer mechanisms in place, including standard contractual agreements.

8. Your Rights as a Data Subject

As a mekar99 member and data subject, you have the following rights regarding the personal information we hold about you:

Right of Access

You have the right to request a copy of the personal data mekar99 holds about you at any time. Requests will be processed within 14 business days.

Right to Rectification

You have the right to request corrections to any inaccurate or incomplete data. Updates can be made through your account settings or by contacting mekar99 directly.

Right to Erasure

You may request the deletion of your personal data in certain circumstances, subject to applicable legal compliance obligations.

Right to Restriction

You may request that mekar99 restrict the processing of your data in certain circumstances, such as while a correction request is under review.

Right to Data Portability

You have the right to receive the personal data you have provided to mekar99 in a machine-readable, portable format.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.

To exercise any of the above rights, please contact the mekar99 privacy team by email at support@mekar99.biz with the subject line "PRIVACY REQUEST". Include your mekar99 account number and a clear description of your request. mekar99 will verify your identity before processing the request and will respond within 14 business days.

Note: Some data deletion requests may not be fully fulfilled where mekar99 has a legal obligation to retain the relevant records, such as financial transaction records required for AML compliance purposes.

9. Children's Privacy

The mekar99 platform is strictly limited to individuals aged 18 and above. mekar99 does not knowingly collect or process personal data from individuals under the age of 18.

If mekar99 discovers that we have inadvertently collected data from users under the age of 18, we will take immediate steps to delete all related data and close the account in question. Parents or guardians who become aware that their child or ward has registered an account with mekar99 should contact us immediately at support@mekar99.biz.

Important: mekar99 employs multiple age verification methods to ensure our platform cannot be accessed by minors. Parents are advised to use parental control software on devices shared with their children.

10. Links to Third-Party Websites

The mekar99 platform may contain links to or integrations with third-party services such as game providers or payment processors. mekar99's Privacy Policy applies solely to the mekar99 platform itself and does not cover the privacy practices of any third-party websites or services.

Mekar99 is not responsible for the content or privacy practices of any third-party websites or services you access through the mekar99 platform. You are encouraged to read the privacy policy of any such third party separately.

11. Amendments to the Privacy Policy

Mekar99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. Any material amendments to this Privacy Policy will be communicated to members via their registered email or through a prominent notice on the mekar99 platform.

The "Updated" date at the top of this page reflects when this Privacy Policy was last reviewed. Your continued use of the mekar99 platform after the effective date of the latest version of the Privacy Policy constitutes your acceptance of those amendments.

We encourage you to review mekar99's Privacy Policy periodically, especially before providing any new personal data to us, to stay informed about how we handle your information.

12. Contact mekar99 for Privacy Enquiries

If you have any questions, concerns, or complaints regarding mekar99's Privacy Policy or how we handle your personal data, please do not hesitate to get in touch with us:

Privacy Email
support@mekar99.biz
Live Chat
Available 24/7
Response Time
14 Business Days

For privacy rights-related requests, please email support@mekar99.biz with the subject line "PRIVACY REQUEST – [Account Number]" and include your full request details. You may also refer mekar99 FAQ for answers to the most frequently asked privacy questions.

mekar99's Commitment: We are committed to protecting your privacy and respecting your rights as a data subject. Your use of the mekar99 platform is also subject to Terms & Conditions which governs all aspects of your use of the mekar99 service.

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Mekar99 protects every member's privacy with bank-grade encryption. Join over 500,000 Malaysian members who already trust mekar99 for a safe and enjoyable online casino experience.

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